If you are not completely happy with any full priced purchase, please get in touch with us via email at sales@shanetafashion.com and quote your order number and reason for return. We will happily issue a credit voucher if the item is returned within 14 business days of receipt.

  • We do not offer refunds for simply change of mind purchases.

  • Please note that all SALE purchases are final. There is NO exchange/return on SALE items.

  • All items must be in original, unwashed condition with tags still attached. Please note that any garments returned with make-up stains, perfume odours etc will not be accepted.

  • Shaneta Fashion Boutique does not accept returns on items that pose a hygiene risk (i.e earrings, hats etc).

  • All returned items are inspected on return and if not in their original condition will be returned to sender.

  • Shaneta Fashion Boutique does not accept responsibility for any items that are lost or damaged in transit. We strongly encourage you to return your item/s with tracking and that you keep a copy for your records.

  • Please note that return shipping is at the customers expense and Shaneta Fashion Boutique does not issue credit for shipping costs.

  • Your credit note will be sent to you via email within 5 days of receipt.

    - Store credits are valid for 24 months from date of issue and can only be used in one transaction.

    - Your store credit is for the item value only and does not cover shipping costs.

Exchange

Please follow the above process for exchange. Unfortunately we cannot guarantee style/sizes will be available for exchange. Please use your credit code to purchase your exchange. N.B - Shipping fee will be at your expense.

Faulty 

As per the ACCC guidelines, in the unlikely event you have received a faulty item, we will either repair, replace or refund depending on the severity of the fault. Faulty return postage costs will be covered by Shaneta Fashion Boutique.